Online and phone counselling

Frequently Asked Questions

  • You can have counselling on the phone or on video. I usually use Zoom, you don’t have to download or subscribe to anything, I’m happy to help if you have any questions about Zoom. I also use Whatsapp if that’s easier or if your signal isn’t always reliable.

  • People are often worried about not knowing what that first session will be like, that’s only natural. I’ll introduce myself, say a bit about how I work, and ask you for information such as your contact details and a little bit of background.

    You can share what’s led you to consider counselling at this time, or say what you’d like to get from counselling, but there’s no pressure to say more than you feel comfortable with, and no need to have answers thought out in advance. We can work them out together.

  • This is the ‘how long is a piece of string?’ question, but often people find that six sessions makes a big difference, and we’d review our work together as we go along. You never have to commit to booking a block of sessions and I’m not here to keep you in counselling longer than you feel you need.

  • I usually have availability within two weeks. You can see when I’m available and book online.

  • Counselling is confidential within certain limits which are in place for your safety and your benefit. I’ll explain more about this at our first session. You can read my Privacy Policy for more details. I can answer any questions you may have about it in advance if you wish.

  • The fee for a one-hour phone or video session is £50.

    If you’d like an introductory chat before deciding if counselling is for you, I offer this at a nominal fee of £10 for up to 30 minutes.

    If you have private health insurance such as BUPA, AXA or WPA, your policy may cover your costs, I’m happy to talk about how this works.

  • There’s no charge as long as you give at least 24 hours’ notice. When you book a session, that time is set aside for you and can’t usually be offered to another client at short notice, so I do charge the full session fee for late cancellations or late rescheduling.